Shipping & Returns

Environmentally conscious packaging.

We really are conscious of the amount and type of packaging we use at MIJ. Re-using & recycling is very important to us.

We recycle all newspaper, cardboard packaging & plastic packing crates ex Japan in an effort to do our bit for the environment. The newspaper we pack in, is from the Tajimi area where our ceramics are produced.

Our chosen bubble wrap is specially manufactured from recycled soft plastics, which will decompose within 18-24 months in landfill. 

The packing beans we use are biodegradable. They are made up of corn & potato starches so they can break down in compost, decompose quickly in water and leave no toxic waste. These packing beans have already had another life - we gratefully accept them from a local bookshop.

 

How much does shipping cost?

Delivery charges vary depending on the size and weight of your order and your chosen delivery address.

Customers from VIC, NSW, QLD, TAS, SA or ACT:  

  • Spend less than $100 and pay $15 for shipping
  • Spend over $100 and pay approx. 15% of your total purchase price for shipping

Customers from WA or NT:

  • Spend less than $100 and pay $30 for shipping
  • Spend over $100 and pay approx. 25% of your total purchase price for shipping

For an accurate delivery quote: place the items you wish to order in your shopping cart, proceed to the checkout to receive your delivery quote.
Simply enter the postcode or suburb of your shipping address. The shipping cost calculator will display the total cost for delivery to your selected postcode or suburb. 

Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Australian Dollars and freight costs are payable in addition to the product price (unless of course, you qualify for free shipping).

Please note that we are unable to deliver to PO boxes or Parcel Lockers.

Wholesale customers will be provided with a quote by our wholesale manager Kate when their order is placed.

 

How do I qualify for Free Delivery?

Free delivery applies to all retail orders over $100.

Please note that we are unable to deliver to PO boxes or Parcel Lockers

Enter your full street address. The shipping cost calculator will display the total cost for delivery to your selected postcode or suburb within the checkout.

 
Click and collect?

When purchasing online, click and collect is available from our Mornington warehouse.

For click and collect purchases, a street address must still be given to process your order.

Please ensure to select ‘Pick up Mornington’ to avert unnecessary delivery charge.

For purchases at our South Melbourne store, please call through your order for pick up (03 96900001)

 

Delivery instructions and time frames

Standard orders

Made in Japan offers a reliable and affordable courier delivery service to all metro and regional locations within Australia including Tasmania. At this time, we do not deliver internationally.

For orders processed during our business hours, we endeavour to pack and dispatch within 24-48 hours. Unfortunately, we are unable to offer express delivery.

Standard orders will take between 2 - 10 business days to arrive, depending on your destination.

Please note that our couriers do not operate on weekends or public holidays. Please be prepared for slight delays to your delivery around Christmas, Easter and public holidays.

 

How will my order be shipped?

Made in Japan use courier services to ship your order and therefore you must supply a street address as PO boxes are unable to be delivered to. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and only during business hours 8am-6pm. During your checkout process there will be a comment box for you to leave any special delivery instructions. Please note: not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.

Do I need to be home to receive my delivery?

If you are not home when the courier attempts to deliver your order, they will typically leave a note or calling card. This calling card usually contains the details needed to contact the courier to arrange a suitable re-delivery date. The courier will attempt to deliver your order two times however if for any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us.  If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.

How long will it take for my delivery to arrive?

Made in Japan online orders will take from 2 - 10 business days to arrive, depending on destination.  Metro orders are usually received within five working days and up to ten days for regional and rural areas. Delivery times may be subject to Public Holidays and travel restrictions, and as such, receipt of orders may be extended by up to 21 days.

Made in Japan will notify you when your order has been dispatched, and provide a tracking number.

What happens if my order does not arrive in the estimated time frame?

Please contact Border Express. https://www.borderexpress.com.au

Using the tracking number that we have sent you, please enter into ‘Track it’.

To submit a further enquiry with Border Express click ‘Still need help?’  A representative with Border Express will contact you and also our administration with regular updates.

 

Breakages

In the unlikely event that you receive any broken or damage items, please take a photo with each clearly visible and email to [email protected] with your order number and we will replace it ASAP.  For items no longer in stock, our team will contact you to organise an alternative.

All claims for order anomalies must be made within 7 days..

Returns:

If you change your mind about a product you have purchased from us, you can return that product to us within 30 days of purchase and we will happily give a store credit to the original purchase price of that product provided that it is in unused original condition and the product is re-saleable. Items can be returned

  • By post
  • Drop into a MIJ store or warehouse

If you are sending back via post, please pack carefully to ensure safe delivery. Postal charges on returns are non-refundable and any exchanges will incur additional postage. Please ensure to enclose your name and order number so we can get in touch with you as soon as we receive your parcel.

Refunds will be given if the product is faulty or wrongly described.